This site uses cookies to store information on your computer. Some cookies on this site are essential, and the site won't work as expected without them. Read More

Other Information


Rights and Responsibilities of Patients


We shall do everything possible to ensure patients find a safe and welcoming environment at the surgery. Patients have a responsibility to observe Health and Safety notices, keep children under control and respect other patients and staff.




Should a patient demonstrate violent or threatening behaviour towards staff they will be removed from the list immediately.




Patient’s medical records are confidential. Information will only be given to a third party with the written permission of the patient.


Contact Details of PALS - Comments/Complaints


For comments or complaints you can contact either PALS or NHS England.  If you have a complaint please contact the surgery in the first instance as we may be able to resolve the problem.


The PALS/patient enquiry service for non-primary care issues will continue to be operated by Richmond CCG – 020 8734 3001 or ricccg.richmondpals@nhs.net


NHS England contact details are:

Telephone 0300 311 22 33Email england.contactus@nhs.netNHS England, PO Box 16738, Redditch B97 9PT

Choose font size: A A A

Total visitors:431762 | Disclaimer